Keep Your Vehicle Safe & Tracked

To log in to your account, open the Proximity GPS app, select "Sign In" and enter your email and password. If you forgot your password, follow the recovery steps below.

You can easily reset it by going to the login screen and tapping "Forgot your password?". Enter your registered email and you will receive a verification link. Create a new password following the requirements and log back in.

Check your spam or promotions folder first. If it doesn't arrive within 5 minutes, return to the app and tap "Need more help?". Also verify you entered the correct email address.

Download the app on a new device and tap "Forgot your password?". Use your registered email or emergency contact to verify your identity and set a new password. For added security, you'll have the option to log out of all previous devices.

Use our emergency contact feature or reach our support line via WhatsApp (+593981666705) or email (soporte@proximitygps.com). We'll help you recover your account with an additional identity verification step.

The GPS tracker sends your location to the system every 20–30 seconds while it's on and has a signal. You can see the location on the main map in the app.

Yes, if your device supports remote engine shutdown, you will see a "Block" button in the vehicle commands section.

Yes, you can enable ignition alerts from the app. You'll receive a notification if suspicious activity is detected.

We will send reminders 60, 30, 7, 5, and 1 day before the expiration date. You can renew through the app, upload your payment receipt, and your contract will update automatically.

Your service will be temporarily suspended. You won't be able to track your motorcycle or send commands until the plan is renewed.

We accept bank transfers and credit cards. After payment, simply upload the receipt in the app.

From the renewal screen, select your payment method and afterwards attach an image of the receipt. The system will validate it within minutes.

Yes, we use encryption and secure protocols. No unauthorized person can view your history or location without your permission.

Check if your motorcycle is on, the device has GPS signal, and your plan is active. If the issue persists, contact support.

You can reach us via WhatsApp or email. Include a screenshot of the error to help us assist you faster.